Pugghia Customer Support | Not satisfied? Let's talk first 💬
Let's talk about it first 💬
If something didn't convince you 100%, we want to know immediately.
At Pugghia, we believe in one simple thing: your experience comes first.
You are not "an order"... you are a person who chose quality. And that choice deserves respect.
🍅 What happened?
Feel free to write to us if:
- The product did not meet expectations
- You received something different
- The shipment had problems or delays
- The package arrived damaged
- Something broke during transit
- You need assistance or clarification
- You want personalized advice
👉 Whatever the problem, we'll solve it together.
🤝 We actually reply (it's not marketing)
Behind Pugghia are us, Michele and Tommaso. No call centers. No automated responses.
Every message is read and handled with care, as we would with a friend.
Our goal? To make you say: "okay, it was worth it."
❤️ Our Promise
If you write to us, you won't receive just any answer.
You will receive attention, respect, and a concrete solution.
Because for us, it's not just about selling... but about bringing Puglia into homes the right way.
We reply within 24 hours (often much sooner 🙂)